CRM is not just about tracking and recording names, addresses and standard constituent information. Today, organizations’ online presences and peer-to-peer technologies are making it possible for ...

Family businesses believe that excellent customer service is critical to the future of their businesses. Yet little research into the customer relationship management (CRM) practices of family ...

Most of today’s telecom customers — who use their phone apps to check the menu at a local eatery or text a friend — are clueless about the origins of electronic media. Only those holding a Medicare ...

A Decision Support System (DSS) is a computerized application or an information system that supports business decision more easily. Customer Relationship Management (CRM) is a strategy which a company ...

Discover powerful CRM tips to enhance sales productivity, streamline processes, improve customer relationships, and maximize efficiency. Explore Get the web's best business technology news, tutorials, ...

Social CRM is not really about social-media technology and sites such as Facebook and Twitter, but rather it's a different way of looking at interacting with consumers. Cath Everett reports. Social ...

Have you ever felt trapped between the limitations of basic spreadsheets and the steep costs of professional CRM software? Imagine if you could bridge that gap—transforming a tool you already know, ...

Klass Capital investment accelerates extreme product development and international growth Toronto, February 14, 2013 – Method, a high-growth Toronto-based startup and creator of the number one-rated ...