A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

The Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your employees create the best first impression. The Creating a Culture ...

There is a mistake that many companies make when it comes to customer service training.

U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities.

However, this isn’t always easy. Training employees on howto look at a problem from the customer’s viewpoint goes a long waytoward helping improve customer service. Conflict resolution.

PARIS – The Central Maine Community College Corporate and Community Services Department will offer “Customer Service Excellence” from 9 a.m. to noon Fridays, Feb. 6 through Feb. 27, at the ...

DROGHEDA Chamber of Commerce will commence a new training course this month - a customer service training programme.