ClickOnDetroit Help Desk: How it works and how to use it Support, information and resources -- all at your fingertips Help Desk. (WDIV) There’s nothing more important than community.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

After experiencing more than a 40-percent increase in IT help desk requests, the Omaha university chose Cosentry to supply IT service desk support.

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff ...

Customer service is crucial to every business, and most companies need software to manage their customer support workflow. Help desk software makes managing this workflow easy and boosts your ...

Service-Level Policy An effective IT support policy includes information about the level of service that the help desk provides.

The help desk software market is witnessing significant advancements in 2023, providing businesses with robust solutions to streamline their support operations and enhance customer satisfaction.

The ITS Help Desk is happy to help, but the easiest way to reset your password may be to do so yourself. Please go to go.brandeis.edu/reset, enter your Brandeis username and last name, and choose an ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

IT Help Desk Overview of Service The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of ...

Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This customizable hiring kit ...