OpenAI and Meta will adjust chatbot features to better respond to teens in crisis after multiple reports of the bots ...

When something goes wrong with an AI assistant, our instinct is to ask it directly: "What happened?" or "Why did you do that?

A research team has designed and implemented a group motivational interviewing system using multiple chatbots to support premenstrual syndrome (PMS), a common disorder among women. The system ...

Silverback AI Chatbot has announced the expansion of its platform with a refined version of its AI Agents framework, marking another step toward scalable, intelligent automation for businesses ...

A recent study found that chatbot systems that used artificial intelligence (AI) could be valuable in providing access to current, accurate, and complete information about infectious diseases and ...

The smart companies will be looking at how to improve customer service by better integrating artificial intelligence into the service flow, both pre- and post-sales – in more ways than only ...