Microsoft’s launch of Azure AI Foundry at Ignite 2024 signals a welcome shift from chatbots to agents and to using AI for business process automation.

The Azure Bot Service simplifies building and deploying bots, using the C# and Node.js support in Azure’s serverless computing functions and calls to the various Cognitive Services APIs.

The Seattle company’s been experimenting with health care chatbots since 2017 — that’s the year Health Bot, a software-as-a-service offering within Microsoft’s Azure, made its debut.

Microsoft open sourced a Copilot Chat sample app that organizations can use as a blueprint for their own customized chatbots based on advanced generative AI tech.

The company is shoring up its Azure AI services to prevent people from tricking chatbots into performing unintended and illegal tasks.

To deliver the best bot experience possible, it’s crucial for companies to train their chatbots on how to understand customer intent and to regularly test the technology to identify and fix any ...

The rise of AI-powered social services will mean walking a difficult tightrope between democratizing access to resources and depleting access to social connection.