Use the representative's name and just be patient. Another easy way to get someone on your side during a customer service interaction - ask them for advice. What would you do in my situation?

Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your ...

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved.

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was ...

What happens when a company won’t refund your purchase—or worse, refuses to answer the phone in the first place? Here’s how to get a response from customer service.

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...