When one of your tech devices goes awry, you can get expert answers at low cost or even for free, if you know where to look.

It's a support tech calling from Microsoft : They've identified a virus on your computer, and a serious one at that. Fortunately, they can remotely connect to your PC and eliminate the threat.

If you're the designated 'tech person' in your family or friend group, here's how to access a computer from afar, Mac or PC, to see what's going on.

The BBB cautions against giving "tech support" remote access to your computer. How the scam works and tips to spot a scam are addressed.

Criminals are using new scare tactics to get access to your computer and your money. 7 On Your Side explains how this type of scam works.

Consumer Reports tells you where to go for for computer tech support. We surveyed more than 3,200 computer owners to see which computer companies have the best—and worst—tech support.

State police are sounding the alarm that many people are seeing an increased number of scam messages come across their devices. This is what they say to look out for. Scammers could be trying to ...

PC trouble? Try fixing the problem yourself with some advice from tech-support experts.