If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

The Pixel 10 series will be the first phones to support WhatsApp voice and video calls over satellite, starting August 28.

Customer service coach Veronika Rivera’s viral TikToks reveal the entitled and often hostile behavior call center workers deal with daily.

AI supporting social service calls in Onondaga CountyMore for You Medicare update: Major change sparks alarm from lawmakers Ozzy Osbourne Bandmate Says Wind Blew Kelly's Lyrics Away as She Sang at ...

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” ...

The Supreme Court ruled Friday that Congress did not give up too much of its power when it created a framework pursuing universal service.

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of customers.

This week, at LlamaCon 2025, the first developer conference for the Llama AI stack, Meta Platforms took it one step further and is taking on rival model maker OpenAI in releasing an API interface to ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start ...